All OK; Sort of.
We first tried out the POS, kitchen and charcoal grill last saturday amongst some 'guinea friends' to do a full shake down of the restaurant. The goal from the onset was less about the food but more about checking the water-tightness of our systems, processes and equipment. We can proudly declare that saturday was a successful failure. Everything was a mess and that was good. Through that night of severe beating we managed to find many faults that must be rectified before the restaurant can be better.
Some of the things we discovered:
- Kitchen exhaust was not strong enough for the charcoal grill.
- Charcoal grill design flaw resulting in warp and difficulty in controlling heat.
- POS bugs and errors.
- Kitchen needs more storage space.
- Work flow issues.
- Restaurant layout needs improvement.
- Counter seating problems.
We can't go into the details because it will become a hundred page inquiry but even as we speak, the problems are being fixed. Which is why we must temporarily live with the irony that despite being a sumibiyaki restaurant, we are not able to serve grilled items just yet. The grill has gone back to the factory for repairs and modifications. Hopefully it will be back by end of this week after the exhaust system has been augmented. All the 7 points listed will be addressed and non will be ignored.
Then there was opening night on Tuesday evening. Things went without a hitch. It was quiet for everyone along the stretch of restaurant but this is the slow start we were hoping for as the staff become more familiar with the work place. We survived (the grill didn't) and we will be better.
Keep checking back on our blog or facebook for the latest updates.
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